In a recent study conducted by Salesforce’s Generative AI Snapshot Research Series, insights emerged from 4,135 full-time workers spanning Australia, the United Kingdom, and the United States. A staggering 62 percent of respondents acknowledged lacking the proficiency to wield GenAI tools adeptly and securely. Moreover, a significant 67 percent anticipate their employers to furnish training, although a discouraging 66 percent indicate that such developmental efforts are yet to materialize.
Key Findings from the May Survey: The survey’s findings in May underscored critical observations:
- Approximately 53 percent of workers conceded to being unfamiliar with maximizing the potential benefits of GenAI.
- Roughly 43 percent of respondents admitted unfamiliarity with harnessing GenAI while upholding data integrity through reliable sources, including first-party data.
- About 40 percent of participants expressed their uncertainty in effectively employing GenAI for optimal outcomes.
- Notably, a substantial 70 percent of business leaders harbored reservations about their teams’ ability to utilize GenAI safely and proficiently.
In summation, the evolving landscape of AI integration is leading to a consequential recalibration of the skills that employers covet in their workforce. This transition necessitates a concerted effort to bridge the gap through training and development initiatives, ensuring that both employees and organizations can harness the potential of AI technologies effectively.
